Film Festival FAQ Are movies suitable for all ages? Films & presentations by Columbia Festival of the Arts Channel will be available for various age ranges and we are looking at programming for young audiences. Primarily, subject matter may be more suitable for 18+ and not for young children. There is a large variety of content. Some films have strong language, powerful scenes, or deal with potentially graphic subjects. As new films, these movies are not rated and we will try to post advisories when possible. Can I buy tickets just for the films I want to see, even if they are across several days? You can purchase INDIVIDUAL TICKETS for any given project. Can I watch at any time? Are all films shown at set times and are they shown in order? On Demand screenings can be watched at any time during the screening dates published. These dates may vary from film to film or project to project. Can I watch more than one film at the same time? As with any television program or movie, you can watch only ONE film at a time, unless you have more than one TV/Device or have a split screen. However, most films will play ON DEMAND so you can watch films at different times on the same day. Do I have to register for free events? Yes, even for free events you will need to register in order to receive a link to the events and a password. How can I pay for my tickets? Do I need a special account to pay over the Internet? Like most E-Commerce purchases, you can use your CREDIT OR DEBIT CARD as prompted. How do I enjoy the best visual performance Columbia Film Festival is using the powerful EVENTIVE platform to host all our programming. This includes options to watch on your television via Apple TV, Roku and other connectivity. To watch on a computer or mobile device, any online viewing efficiency is affected by internet speed, browser and your device. Some computers or Wi-Fi may be slower and buffering may occur. From a computer or laptop, for optimal results we recommend using the Chrome browser and a direct ethernet cable connection, if available. Most home Wi-Fi gateways have high speed ethernet ports. Also, be sure to click the MAXIMIZE or FULL SCREEN icon to make the viewing fill your screen. For specific details visit the EVENTIVE help screen at https://watch.eventive.org/help How do I participate in the Live Audience Q&A or Workshops? Do I need special software or special settings on my computer/phone? LIVE Q&A’s & Workshops will now be presented via Eventive, so no additional software is required. You must be on a computer or mobile device in order to interact. You will still need to register for any LIVE or SPECIAL events. As with your film selection, REGISTRANTS will be sent an email confirmation before the Q&A or WORKSHOP begins. If I lose internet connection on the day/time for my film can I still see it? Unfortunately, Internet access and service in individual homes is beyond our control. There are multiple options from Phone and computer. Call your internet service provider for assistance. As our programming is primarily ON-DEMAND, you should be able to re-join a film once your service is restored. How may I view on my Television? If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right. For more information, visit the EVENTIVE help screen at https://watch.eventive.org/help If your computer & TV have an HDMI plug, or if you have Apple TV, you should be able to connect your IPhone or Computer and watch what’s on your computer or mobile device on your TV screen. How/where do I purchase tickets? There are TWO primary ticketing options. You can purchase individual tickets for individual films or you can purchase DISCOUNTED PASSES. Individual Tickets Visit or Virtual Film Festival page at https://watch.eventive.org/columbiafilmfestival and click on specific films of interest. From there you will have an option to purchase individual tickets. Discounted Passes Columbia Film Festival offers a discounted ALL FESTIVAL PASS with access to all films presented in our 2021 Season. You can alternately purchase a TWENTY (20) FILM pass to watch up to TWENTY (20) films at a deeply discounted rate. If you wish to purchase a pass to attend our Gala Opening Night Party, this also includes an ALL FESTIVAL PASS. To purchase passes visit https://columbiafilmfestival.eventive.org/passes/buy To view, do I have to download anything to my phone, PC or television? NO special download or APP is needed to watch films. If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right. For more information, visit the EVENTIVE help screen at https://watch.eventive.org/help If your computer & TV have an HDMI plug, or if you have Apple TV, you should be able to connect your IPhone or Computer and watch what’s on your computer or mobile device on your TV screen. What are the showtimes? As On Demand films our programming is generally available on an unlimited basis during during the scheduled screening window. Some films will have 12-hour periods for on-demand viewing others may have a full festival window. Check our Virtual Screening Page for film information and availability, this includes virtual Q&A’s, Workshops and Special Events. https://watch.eventive.org/columbiafilmfestival What happens if I don't get or lose the password? From the main Columbia Festival website select CONTACT to send us a message. We will have support team members available to assist with any questions that cannot be answers through our FAQ section. What is your refund policy? Once purchased, tickets and passes are non-transferrable and non-refundable.