June 12-28, 2020

Volunteer Team Lead  

Job Summary

Each year Columbia Festival of the Arts raises funds and recruits, trains and thanks approximately 150 volunteers, all of which are essential to making Columbia’s three-week celebration of the arts a success. Team Leads are essential to managing and training our amazing dedicated volunteers.  Leading up to the Festival, Team Leads will work closely with the Volunteer Coordinator to fully understand the roles each team will play, structure the training for the volunteers, and identify needed supplies for their teams. As the volunteers select the positions they want to fill, Team Leads will constantly assess their volunteer corps, ensuring that all positions are fairly filled and that call-in procedures are established. Team Leads will participate in the Volunteer Recruiting Event and in all classroom training sessions. During the Festival, Team Leads ensures their teams are staffed appropriately and they are performing in accordance with CFA policies and rules. Most importantly, Team Leads also ensure the festival is enjoyable for everyone – the guests, the performers, artists and volunteers.

CFA 2020 Festival of the Arts Teams are:

  • Arts & Crafts Load In/Out
  • Artist Hospitality
  • Sales
  • Information
  • Children’s Visual Arts Support
  • Green Team
  • Ushers
  • Volunteer Support Booth

Responsibilities and Duties

As a Team Lead, you will work closely with the Volunteer Coordinator from February through May at no more than 2-6 hours a week while the festival is being planned. As the Festival nears, Team Leads can probably expect to invest no more than another four hours a week. There will be one meeting a month of all Team Leads with the Volunteer Coordinator. All other business should be able to be conducted from your home computer.  In early spring Team Leads will be required to attend the Volunteer Recruiting Event to share information about your team with prospective volunteers. At the end of May and beginning of June, Team Leads will be required to attend classroom training, where they will provide role-specific training to volunteers. During the Festival, Team Leads will be at the Volunteer Support Booth for at least one four hour shift per day, and on call the remainder of each day. A Team Lead can select a back-up Team Lead if desired.

  • Coordinate regularly with the Volunteer Coordinator
  • Represent Team roles and responsibilities at the Volunteer Recruiting Event
  • Manage distribution and posting of event promotional material, with assistance of team volunteers
  • Identify needed supplies and sources to Volunteer Coordinator
  • Prepare and deliver team-specific training, as appropriate
  • Manage team’s set up, tear down, as appropriate
  • Ensure adequate volunteer and back-up rosters for the team roles to be performed
  • Assist in establishing standardized procedures, and recruit and train volunteers into properly executing them
  • Track key performance areas and identify items to work on for future events

Qualifications and Skills

  • Experience coordinating and managing diverse groups
  • Prior experience in hospitality management, marketing or related areas desired
  • Ability to work to a deadline and a budget
  • Strong communicator, with good interpersonal and conflict management skills
  • Passionate about helping others find joy in volunteering their time to the arts and Columbia
  • Familiarity with Sign Up Genius and Microsoft Excel
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